Shipping & Return policy

Last Updated: 22-02-2026

Thank you for shopping with BigEtail. This Shipping & Return Policy explains how we handle order delivery, returns, and related concerns.

Shipping Policy

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeline

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping offers, if available, will be clearly mentioned on the website.

4. Third-Party Shipping

We do not ship directly. We deliver parcels through third-party shipping companies.
While we ensure proper packaging and dispatch, delivery timelines depend on courier partners.

5. Incorrect Address

Customers are responsible for providing accurate shipping details.
BigEtail will not be responsible for delivery failure due to incorrect or incomplete addresses.

Return Policy

We aim to ensure customer satisfaction. However, returns are accepted only under the following conditions:

1. Eligible Return Reasons

  • Damaged product received

  • Wrong item delivered

  • Defective product

You must inform us within 48 hours of delivery with proper proof (photos/videos).

2. Non-Returnable Items

  • Used or opened products

  • Items damaged due to misuse

  • Products without original packaging

  • Perishable items (if applicable)

3. Return Process

To initiate a return:

  1. Email us at help@bigetail.com

  2. Share your order number and issue details

  3. Attach photos or videos for verification

Once approved, we will provide return instructions.

4. Refund Policy

  • Refunds will be processed after product inspection.

  • Approved refunds will be credited within 5–11 business days to the original payment method.

  • Shipping charges (if any) may not be refundable.

Order Cancellation

  • Orders can be cancelled before dispatch.

  • Once shipped, cancellation is not possible.

Important Notes

  • BigEtail reserves the right to refuse returns that do not meet our policy conditions.

  • Delivery delays caused by third-party courier services are beyond our direct control.

Contact Us

For shipping or return-related queries:

📧 Email: help@bigetail.com
🌐 Website: https://www.bigetail.com